SATC Co-Location Services Refund Policy

At SATC Co-Location Services, LP, pleasing our customers is our highest priority! The way we see it, we offer excellent services at extremely competitive prices.We're so sure that you'll be happy with our services that we offer a 14-day, 100% Money-Back Guarantee*.

Refund Policy SATC Co-Location Services, LP will refund 100% of your package purchase price*. We must receive the request for refund within 14 days of purchase. Beyond the initial 14 days from purchase, refunds will only be given on a pro-rated basis (for unused time), in the case of specific problems with our services which we cannot rectify*. We aim to be fair with our customers, and will do whatever necessary to make things right.

* Refund Terms and Conditions All refund requests must be sent by certified mail, via the postal service to our mailing address of: SATC Co-Location Services, LP 3463 Magic Drive, Suite T-2 San Antonio, TX 78229 USA You must provide your first and last name, contact phone number (with area code), and e-mail address that you have registered with our service. We also ask you to provide your reason for requesting this refund, even if you are within the 14-day period. If you would like to take advantage of our 14-day money-back guarantee, we must receive your mail, sent certified within 14 days of your purchase. Refund requests sent non-certified or received after the initial 14-day period will be considered invalid, and no refund will be given. If you believe you deserve a refund because of problems with our services, you must send a certified letter to the address listed above, explaining exactly what your problems are. If we cannot rectify these problems, we will gladly refund your original purchase price. Refunds may be issued to credit cards or in the form of check. Method of refund will be determined by SATC Co-Location Services, LP. Refunds are typically processed within 14 business days, but may take up to 60 business days to be processed.